Terms & Conditions
  • A deposit will be required in order to confirm your booking. 
  • Full payment will be required by the day of your booking.
  • At least 5 days notice is required for all bookings.
  • In the unlikely event that we cancel your booking, we will try to reach agreement with you on an alternative date.  Failing this, we will advise you and refund all payments received.
  • If you cancel your booking, we will refund payments received less any reasonable expenses incurred by us.  For example, if we pre-book activities, goods or services provided by third parties, those expenses may not be refundable.
  • If you alter your booking, and we incur costs, refunds will be treated on a similar basis to cancellations.
  • We will always try to follow the itinerary that we both agree on.  However if some unforeseeable circumstances should arise, suitable alternative options will be offered.  We will try to discuss these changes with you beforehand.
  • Please understand that Matakana Island is a fully isolated Island and while this will add to your experience, there are sometimes logistical challenges that are beyond our control.  We cannot accept responsibility for any delays or changes to the arrangements that are outside of our control.
  • We accept any legal obligations and responsibilities we have to provide you with a safe and enjoyable experience.  However, we do not accept responsibility for any injury to persons or loss or damage of personal possessions beyond our legal obligations.